This usually happens when there are no payroll slips generated for some employees in the selected period.
We recommend checking the following:
Make sure the month has been processed in thePayrollmodule.
Check that each employee has at least onegenerated payroll slipin that period.
If your company has not purchased the payroll module, you still need to haveinternal payroll slips registeredon the platform.
Another reason why certain employees may not appear in an exporter is that the user's profile has area restrictions. To check this, follow this path:
Go toAdministration > Users and Profiles.
Go toUsers.
Search for the user you want to review.
Click on the three dots and selectEdit.
Check if there are area limitations or other active restrictions.
Important:
If an employee does not have an active payroll slip for the month in question, they will not appear in payroll-related exporters, even if it is historical information uploaded internally.If you have already performed these validations and still do not see all employees, feel free to write to our support team. We’ll be happy to review the period and validate the records with you 🚀
💡Still have questions?
If this article does not fully answer your question or you need support with a particular case, our team is available through our support channels.
Chat | Phone | Email
🎓
Are you interested in getting certified in Buk?We invite you to take a course of your interest at Buk Academy, where you will find guided content to deepen your use of the platform and strengthen your knowledge.
Te invitamos a realizar un curso de tu interés en Buk Academy, donde encontrarás contenidos guiados para profundizar en el uso de la plataforma y fortalecer tus conocimientos.
🤖 This article was translated using artificial intelligence. View original article.