What do I do if I can't complete a required field or file in workflow?

This problem occurs when a field has been configured as required, but it cannot be completed at a specific stage of the workflow.

To resolve it, you have two options depending on the origin of the field:

Option 1: Change the field configuration in the workflow template

1. Go toAdministration > Workflow > Templates

2. In the templates list, click the 3 dots(⋮)of the template you want to modify. Then select "Edit".

3. In the side menu, select the stage where the required field appears.

4. Go to the tabForm.

5. At the bottom of the page, you will see the list of fields and their states. Change the field's state as needed:

   • Editable required: the field must be completed to proceed.

   • Editable optional: it can be left blank.

   • Read-only: visible only, not editable.

6. ClickSaveto apply the changes.

Option 2: Check if the field is a custom attribute

If the field corresponds to a custom attribute, you should also verify whether it is required from the general settings:

1. Go toSettings>Custom attributes.

2. ClickShow/Editon the corresponding attribute.

3. Make sure that the optionRequiredis turned off if it should not be enforced in all instances.

🤖 This article was translated using artificial intelligence. View original article.